Frequently Asked Questions – Weddings

Q: When will we speak with our designer?

Your designer will contact you within one business days of receiving a booking. At that time you may set up your initial free floral consultation.

Q: I want to secure my booking, how do I do that?

A 30% deposit is required to secure your booking.

Q: What to hire?

Floral designs often need more than just flowers, no matter how fabulous they are!
Our huge range of  hardware includes vases, lanterns, candlesticks, tea light holders plus one off pieces that will complement your flowers perfectly. All finishing touches are available to hire for your wedding day.

Q: What is the delivery charge and what does it include?

Delivery charges will vary depending on the floral package you select and the delivery distance. Delivery includes drop off at the location(s) of your choice. Delivery does not include any setup or transfer charges. Full service package options are available for delivery, setup and transfer. Additional travel fees may apply if your delivery location falls outside of a 30-mile radius.

Q: Can we see live samples of different flowers?

We have many photo books with images of flowers. You can ask your designer at your consultation; it may be possible to show you some live samples at that time. (Note: special requests to view live samples may require additional fees.)

Q: Traditionally, for whom will I need to provide floral for my wedding?

Your bridal bouquet, the groom’s boutonniere, bouquets and boutonnieres for your bridesmaids and groomsmen are the first things to think about. Next up: corsages and boutonnieres for parents, grandparents, godparents, ushers, readers, attendants, ring bearers, flower girls, and any other important participants in your wedding. After you have taken care of the people in your wedding, it’s time to consider other arrangements such as flowers going down your aisle, outside your ceremony or reception sites, centerpieces, a cake topper, head table arrangements, or any other floral accents. Your designer will help you make sure you don’t miss anything!

Q: What happens if the flowers I want aren’t in season on my wedding date?

Your designer will know during the planning stages whether or not your preferred blooms will be available on your date. If not, they can advise you of some viable alternatives, or you can also consider using premium-quality silk substitutes.

Q: On which lapel should the men wear their boutonnieres?

Traditionally, corsages and boutonnieres should be pinned on the left lapel. (Wrist corsages are typically worn on the left wrist as well.)

Q: Do you preserve the bridal bouquet?

We do not offer preservation services at this time.

Q: Final Payment? 

Outstanding balances are due ONE WEEK prior to your Event, in cash, bank deposit or Pay Pal. Payments not received within this timeframe will result in cancellation of your Event.

Q: Cancellation or reschedule:

If for any reasons a customer cancels a booking, the following will apply:

  1. Cancellation more than 28 days before the event, no fee applies and the customer will be refunded the deposit (if it is has been paid to us).
  2. Cancellation within 28 days of the event, will incur a fee of 25% of the deposit, this will be deducted from the deposit paid. The remaining balance of the deposit and/or bond will be reimbursed.
  3. Cancellation within 1-7 days of the event will incur a fee of 50% of the total hire value shown on the invoice. The remaining balance and deposit will be reimbursed.
  4. If the customer needs to change the date we well do our best to accommodate a new date for you.
Q: Event items and damages:

A check list with the rental items and any additional items selected by the client will be delivered to the client before we leave the Event. It is the client’s responsibility to return all the items that are in the checklist back in perfect condition. Any damage or lost items will be charged. Client has the right to look at items before we leave and let us know of any damages prior to renting our items. If any damages or stains are sited by the client prior to the rental, a note will be written in the check list.

Any damaged or lost items will cost up to $100 per item. client shall not be responsible for any damages caused by company´s employees, agents or assignees.

Q: Photography:

Petals and Hearts Boutique reserves the right to use photographs taken at your event in any promotional media controlled by us. You will make no monetary or another claim against Petals and Hearts Boutique for the use of photographs taken of your children/guests. We will never use identifying information in our images.

Q: Rental return:

Our team will arrive to pick up items at the end of the Event. A tour around the tents and items will be done prior to breakdown. After the countdown and going over all the items we will let client know of any issues or fees that may be applied.

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