Q: How much room do I need?
Each teepee or den requires 1.8m x 1m. If you would like us to take a look at your available space then you can send us pictures or videos of your space. Or, in some cases we were take a look for you.
Q: How long does it take to set up?
On average our parties take between 1 and 2 hours to set up. However we will advise each booking individually as the exact time depends on the size of the parties.
Q: I want to secure my booking, how do I do that?
A 30% deposit is required to secure your booking. Until that is made, the items are available for any one to book! This is why we recommend that if you’re wanting to go ahead, you get back to us promptly!
Outstanding balances are due ONE WEEK prior to your Event, in cash, bank deposit or Pay Pal. Payments not received within this timeframe will result in cancellation of your Event.
Q:Do I need a power supply?
No power supply is needed, all our lights are battery or solar powered.
Q:How do you clean the items?
All the bedding we use is washed and sanitized thoroughly between each use to ensure they are ready for the next group in tip top condition. This includes Blankets, Teepees, breakfast trays, vases, lanterns, Accessories etc so everything will be perfect for your party.
Q: Cancellation or reschedule:
If for any reasons a customer cancels a booking, the following will apply:
- Cancellation more than 28 days before the event, no fee applies and the customer will be refunded the deposit (if it is has been paid to us).
- Cancellation within 28 days of the event, will incur a fee of 25% of the deposit, this will be deducted from the deposit paid. The remaining balance of the deposit and/or bond will be reimbursed.
- Cancellation within 1-7 days of the event will incur a fee of 50% of the total hire value shown on the invoice. The remaining balance and deposit will be reimbursed.
- If the customer needs to change the date we well do our best to accommodate a new date for you.
Q: Rental return:
Our team will arrive next day before 11 am to pick up items. A tour around the tents and items will be done prior to breakdown. After the countdown and going over all the items we will let client know of any issues or fees that may be applied.
Q: Event items and damages:
A check list with the rental items and any additional items selected by the client will be delivered to the client before we leave the party. It is the client’s responsibility to return all the items that are in the checklist back in perfect condition next day. Any damage or lost items will be charged. Client has the right to look at items before we leave and let us know of any damages prior to renting our items. If any damages or stains are sited by the client prior to the rental, a note will be written in the check list.
Any damaged or lost items except the tents will cost up to $30 per item. Any damaged teepee will cost $100 each. Client shall not be responsible for any damages caused by company´s employees, agents or assignees.
Petals and Hearts Boutique reserves the right to use photographs taken at your event in any promotional media controlled by us. You will make no monetary or another claim against Petals and Hearts Boutique for the use of photographs taken of your children/guests. We will never use identifying information in our images.